All items sold on Find.co.zm, under certain conditions, can be returned within 7 days from the delivery date. But notification of return should sent to us within 24hrs, send us an email of the return request by quoting your order ID in the subject line along with the word return For eg: Return Order #00012092 and send mail mentioning all other details to firstname.lastname@example.org.
Then follows a Requirement for a valid procedure where other details are validated from the admin side and confirmed over email/call like:
- Proof of purchase (order number, invoice, etc)
- The reason for return has to be valid and return acceptance conditions met (check out below)
- Return method.
- Refund method that you would like and the necessary information associated (bank account number, etc.)
- Return form returned with the product
Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. We will arrange a pick-up at your convenience within 48 hours after you submit the return request.
Note that for pick-up, we will make 2 scheduled attempts.
However, after 2 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore.
Once your product is retrieved, we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method. This will happen within 10 days starting from when your return request was submitted. Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.